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securPharm / Cont­act Per­son

Cont­act Per­son

Find the right cont­act per­son. You are a:

For regu­la­to­ry aut­ho­ri­ties
(Natio­nal Com­pe­tent Aut­ho­ri­ties)

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We pro­vi­de data to drug regu­la­to­ry aut­ho­ri­ties within the scope per­mit­ted by law and are available to offer advice on all ques­ti­ons rela­ted to the secur­Ph­arm sys­tem and the Anti-Coun­ter­feit­ing Direc­ti­ve. The­se aut­ho­ri­ties use the secur­Ph­arm sys­tem via the secur­Ph­arm regu­la­to­ry por­tal. Your con­trac­tu­al part­ner in this regard is secur­Ph­arm e.V. direct­ly.

A spe­ci­al­ly secu­red area is also available for regu­la­to­ry aut­ho­ri­ties.

Upon request, we pro­vi­de law enforce­ment agen­ci­es with the audit trail for a spe­ci­fic packa­ge.

Cont­act per­son for the fol­lo­wing mat­ters

  • Regu­la­to­ry aut­ho­ri­ties
    All ques­ti­ons regar­ding the secur­Ph­arm sys­tem or the Anti-Coun­ter­feit­ing Direc­ti­ve: support@securpharm.de
  • Law enforce­ment agen­ci­es
    To request an audit trail or for ques­ti­ons regar­ding the secur­Ph­arm sys­tem: support@securpharm.de

For phar­maceu­ti­cal com­pa­nies

Logo PharmaProtect Solutions GmbH

You are a user of securPharm’s phar­maceu­ti­cal indus­try data­ba­se sys­tem, and your con­trac­tu­al part­ner is Phar­ma­Pro­tect Solu­ti­ons GmbH (www.pharmaprotect.de)

Cont­act per­sons by topic, pre­sen­ted in a gra­phi­cal for­mat in Ger­man and Eng­lish

Cont­acts for the fol­lo­wing mat­ters

Con­trac­tu­al and tech­ni­cal inte­gra­ti­on with the secur­Ph­arm sys­tem
Phar­ma­Pro­tect Solu­ti­ons GmbH
acs-info@pharmaprotect.de
+49 30 4000 484 00

Sup­port for users alre­a­dy con­nec­ted to the sys­tem
Phar­ma­Pro­tect Solu­ti­ons GmbH
acs-support@pharmaprotect.de
+49 30 4000 484 14

Ques­ti­ons about the soft­ware in use
If you are using soft­ware from an IT ser­vice pro­vi­der to con­nect your sys­tem to the secur­Ph­arm sys­tem, plea­se cont­act your desi­gna­ted com­pa­ny repre­sen­ta­ti­ve.

Con­trac­tu­al and tech­ni­cal inte­gra­ti­on with the EU Hub, as well as sup­port for alre­a­dy con­nec­ted “onboar­ding part­ners”
Euro­pean Medi­ci­nes Veri­fi­ca­ti­on Orga­niza­ti­on (EMVO)
helpdesk@emvo-medicines.eu
+32 2 657 00 08

For phar­maceu­ti­cal who­le­sa­lers, public phar­maci­es, hos­pi­tal phar­maci­es, blis­ter packers, com­poun­ding manu­fac­tu­r­ers, and cen­tral pro­cu­re­ment agen­ci­es

NDGA Logo

You are a user of the secur­Ph­arm phar­ma­cy sys­tem, and your con­trac­tu­al part­ner is NGDA – Netz­ge­sell­schaft Deut­scher Apo­the­ker GmbH (www.ngda.de)

Cont­act per­son for the fol­lo­wing mat­ters

Soft­ware for inte­gra­ti­on with the secur­Ph­arm sys­tem
Your soft­ware pro­vi­der or the com­pa­ny that mana­ges your IT solu­ti­on

Ques­ti­ons regar­ding authen­ti­ca­ti­on and N-Ident
NGDA – Netz­ge­sell­schaft Deut­scher Apo­the­ker GmbH (NGDA)
hilfe@ngda.de
+49 (6196) 928 111 (Mon–Fri, 8:00 a.m.–6:00 p.m.)

Ques­ti­ons regar­ding the imple­men­ta­ti­on of the Anti-Coun­ter­feit­ing Direc­ti­ve and the Dele­ga­ted Regu­la­ti­on
Your respec­ti­ve asso­cia­ti­on, e.g., Sta­te Phar­macists’ Asso­cia­ti­on, Sta­te Cham­ber of Phar­macists, BDA, ADKA, BVVA, PHAGRO, Fede­ral Asso­cia­ti­on of Cus­tom-Blis­te­red Medi­ca­ti­on Manu­fac­tu­r­ers, Fede­ral Asso­cia­ti­on of Com­poun­ding Manu­fac­tu­r­ers

For soft­ware pro­vi­ders ser­ving users of the AP sys­tem

NDGA Logo

The point of cont­act for soft­ware com­pa­nies and IT ser­vice pro­vi­ders acting as veri­fy­ing enti­ties regar­ding the tech­ni­cal inte­gra­ti­on with the phar­ma­cy sys­tem is NGDA GmbH. The NGDA ser­vice por­tal is available to you. Deve­lo­per sup­port from NGDA is pro­vi­ded exclu­si­ve­ly to regis­tered com­pa­nies.

Ansprechpartner

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